ServerPortal

IP Request Justification

Codero dedicated servers and SmartServers are allowed 4 IPs without technical justification and a maximum of 16 IPs total. Any additional IP address requests beyond the initial 4 must meet the criteria dictated by the RIRs (Regional Internet Registry). Since this server is in the United States, the RIR involved is the American Registry of Internet Numbers (ARIN). With the depletion of IPv4 address space, RIRs like ARIN have become stricter in what they consider valid technical reasons for additional allocations. This is necessary to preserve IPv4 space until the internet becomes fully ready for IPv6.

This means any additional IPs beyond the first 4 require the completion of the technical justification form. The basic purpose of the form is to inform us on how many additional IPs are required and exactly how the IPs will be utilized. Each form is then investigated for accuracy and authenticity.  Upon the completion of the investigation, the request is either granted or denied.

Important! Please read carefully!

It is your responsibility to maintain and protect the integrity of your IP addresses.  You alone are responsible for any actions (blacklisting, null-routes, etc.) taken against your IP addresses either through your direct action or inaction that allowed these events to occur.

Completion of the technical justification form down not guarantee the IP request will be granted. As stated above, each request will be thoroughly investigated for accuracy and authenticity. While we cannot list what justifications will be accepted, the following justifications will automatically be rejected:

* Requests used for IP based hosting vs. name based hosting.
* Requests designed to skew Search Engine results, or perform IP based SEO.
* Requests designed to bypass email blacklists.

In addition to the above, the following circumstances will trigger automatic rejection regardless of the justification:

* Servers with IPs currently listed on blacklists.
* Servers listed with TOS (Terms of Service) abuse notices within the past 30 days. This includes, but is not limited to, both inbound and outbound DDoS notices.

Requests for IP addresses for SSL hosting must not violate any of the request rules listed above, must list each domain requiring a certificate, and may require SSL proof of purchase.  Certificates must be installed and in use within 30 days after the IP is granted or it may be revoked.

You may be required to verify utilization of existing allocations before any new IPs are granted.  We reserve the right to allocate a lesser quantity than requested.  For example, we may reject a request for 5 IPs, but grant 2.

At no time is Codero required to provide an explanation as to why an IP request is denied.  Requests for such information will be directed to the ARIN website at https://www.arin.net/policy/nrpm.html

 

How to complete the IP justification form

All fields ending with * are required.

Service Information

Dedicated Server: Select the server you are requesting to add IPs to from the drop down box.
Approx. Date of Internet Connection: Enter the approximate date the server was purchased.

1-service-information

 

Technical POC (Point Of Contact)

If you accessed the form through Services > My Services > Options > [Request an additional IP] this section should auto-complete for you. All fields are optional except for the email address.

Name: Enter the person’s name used on the account.
Title: Enter this person’s title.
Address: Enter the address used on the account.
Phone Number: Enter the phone number.
Email: Enter the account owner’s email address. This is required.
Company: Enter the company name on the account.
Company Address: Enter the business address.

2-technical-POC

 

IP Utilization Information

This section is auto-populated upon selection of the server in the “Service Information” section above.

Current and Previous IPs: Lists all IPs currently allocated to this server.
Number of IPs: Displays the total number of IPs listed in the previous field.

3-ip-utilization-information-2

 

Justification

Hosts Information

Initial Count: Enter the number of Domain Names you are hosting on this server
Count Within One Year: Enter the number of domains you expect to have one year from now.

Subnet Information

Initial Count: 1
Count Within One Year: 1

4-justification

 

Request Information

Number of Addresses Request: How many new IPs do you wish to add?
Additional Supporting Justification: This section is IMPORTANT! Use this area to accurately describe exactly how you intend to use the new IP(s) you are requesting. Be honest and thorough.  Attempts to dishonestly justify the true use of the IP(s) may result in a permanent ban on further IP allocation.
Type of Network: Select the type of Network to be used for the requested IPs.

justifiction-request-information

 

Submit Your Form

Click the Submit button to submit your form. Due to the serious nature of this form, the review process may take up to 24 hours or more.  Providing accurate information as well as a detailed technical justification explanation can significantly improve review process delays.

 

Additional references

Codero Legal Document links
Codero Dedicated Server Terms of Service
Codero Terms of Service and Acceptable Use Policy

 

By admin on August 24, 2014 | IP Requests, ServerPortal | A comment?

How to create a Codero Cloud Instance

This article is designed to walk you through the steps required to create a new Cloud Instance through Codero Cloud Portal https://portal.codero.com

Requirements:

* A current Codero Cloud Account.
 

Procedure

Log In

Log into your Codero Cloud portal using your login ID or Codero Client ID and your Password. https://portal.codero.com

 

Create Cloud

To begin creating a new cloud instances, click the cloud-portal-create-cloud symbol from the Main Menu in the left column. This will open the Create Cloud Server screen.

 

Name

Select a unique name identifier for this server. The name may only contain characters A-Z, 0-9 and hyphens (-). You are limited to a total of 60 characters for the name and it cannot start with a hyphen.

add-cloud-name

 

Size

Codero Cloud instances are available in a variety of sizes. Each size has predetermined RAM, Bandwidth, cores and disk space. Click the option that supports your requirements. The monthly pricing for each size option is displayed on the right.

If you intend to create a Windows instance, you will need to select a server with 1024 MB RAM minimum. Lower options will not support the Windows operating system.

add-cloud-size

 

Operating System

Select the desired Operating System (OS) by clicking on the OS Icon, then select the required version. Any additional license fees for the selected OS will be displayed on the right.

At the time of writing, the OS versions available are:

Ubuntu 10.04
Ubuntu 12.04
Ubuntu 14.04
Debian 6.0
CentOS 5.10
CentOS 6.5
Fedora 18
ArchLinux 2013.07.01
Windows Server 2008
Windows Server 2008 w/MSSQL Standard*
Windows Server 2012
Windows Server 2012 w/MSSQL Standard*
Docker 1.0 on Ubuntu 14.04

If you require MSSQL, but do not need the advanced options provided with MSSQL Standard, you should create an instance without MSSQL, then install your own version of MSSQL with the license provided to you by Microsoft.

create-cloud-select-os

 

Bandwidth

There are no options to select since Codero Cloud Bandwidth pricing does not change based on the cloud’s configurations. Currently, all incoming bandwidth is free and so is any private communication between the instance and any other Codero servers on the account provided they are connected with a Hybrid connection.

create-cloud-bandwidth

 

Billing Period

Select your desired billing period. Select between Hourly or Monthly. Hourly instances are best for development or for offloading processing spikes. If you are using your instance for hosting or other continuous services, select the Monthly option for the best pricing.

Note that when you change between Hourly and Monthly billing cycles, the prices listed for each Size and OS license fees are updated automatically.
Hourly instances are billed from the creation time until they are deleted. Simply stopping an hourly instance does not stop the billing for the instance. To stop all billing on a cloud instance, it must be deleted.

Hourly billing example
create-cloud-hourly

Monthly billing example
create-cloud-monthly

 

Create Server

The last step is to create your server! Click the blue Create Server button at the bottom of the page.

create-cloud-create-server

Depending on the size and operating system selected, it may take between a few minutes to as much as 1/2 hour for your instance to be created.

 

Note your Password and IP address!

create-cloud-instance-created

By admin on July 10, 2014 | Cloud, ServerPortal | A comment?

Understanding Codero Cloud Portal

This article is designed to help you navigate your Codero Cloud Portal account. When the screen width is limited, Only icons are displayed and the text descriptions are hidden. This document provides a brief summary of what each icon is used for.

 

Requirements

A current Codero Cloud account.

 

Icon Descriptions

The Codero Cloud Portal main menu (located on the left side of the screen) is broken down in to 4 main sections. Cloud, Billing, API and Support. Each section is defined by a large white icon with their related menu options located below in smaller, light gray colored icons.

 

cloud-portal-cloud-server Cloud Servers

cloud-portal-create-cloud Create Cloud Server

Use this option to create a new or additional cloud instances.

cloud-portal-list-cloud List Cloud Servers

Click here to display a list of all current cloud instances. You will use this option to start, stop, restart, change passwords and more for each instance.

 

cloud-portal-billing Billing

cloud-portal-payment-methods Payment Methods

Use this option to add or edit your current methods of payment.

cloud-portal-billing-history Billing History

Use this option to view your billing history. This will display payments made along with credits earned.

 

cloud-portal-api API (Application Programming Interface)

The Codero API is comprised of a set of http requests that will allow you to create, destroy, start, stop, reboot and other options you might be required to perform on your could instances directly from your software and completely without human interaction.

cloud-portal-api-key API Keys

An API Key is required in order to use the API calls. This key authorizes your software to have control access to your Cloud Instances.

cloud-portal-api-documentation API Documentation

Click this icon to learn more about the Codero Cloud API calls.

 

cloud-portal-support Support

cloud-portal-submit-ticket Submit a Ticket

Use this option to submit a ticket to the Codero Customer Support Dept. This options will redirect you to your Codero ServerPortal.com management system.

cloud-portal-support-chat Support Chat

Use the 24/7/365 Codero Support online chat system to get quick answers to basic questions or fast resolution to common issues. For more complicated issues, it is recommended to use the ticket system outlined above.

cloud-portal-knowledge-base Knowledge Base (Support Wiki)

Use the Codero Knowledge Base as your first line of support. Answers to most of your hosting and configuration issues can be found there. We recommend bookmarking useful pages so you can return again and again.

By admin on July 9, 2014 | ServerPortal | A comment?

How to create a Codero Cloud Account

This article is intended to assist potential new Codero clients with the steps required to create a cloud account. A cloud account is required to create a cloud instance and only costs $1.00 to get started.

 

Requirements:

A valid email address
A valid phone number where you can be reached
A valid credit card: $1.00 will be charged to your card for account verification.
Agree to the Terms of Service

 

Instructions

Log In

To begin, log into the cloud portal website at https://portal.codero.com

 

Personal Information

On the form enter the following information. After you have filled out each field, click Next ->
First Name: Enter your first name
Last Name: Enter your last name
Username: Enter a username. This username must be unique.
Email Address: Enter your email address
Confirm Email: Re-type your email address
Password: Enter a password.

Make sure it is difficult and at leat 8 characters long using a combination of Upper and Lower case characters, numbers and symbols.

Confirm Password: Re-type your password.

create-new-user

 

Business and Location Information

The screen will update now asking for your Business and Location Information. After you have completed the form, click Next ->

This form is asking information about your business. If you do not have a business, your your home address information

Company Name: Enter the name of your business. This field is optional.
Street Address: Enter the street address
City: Enter the street address
Postal Code: Enter the postal code (zip code).
Country: Select your country from the drop-down box
State: Select your state from the drop-down box
Phone: Enter a valid phone number

Failure to enter a valid phone number may result in cancelation of your order.

create-user-business-location

 

Billing Information

The final screen will ask you for your billing information. After filling out each field, click Create Cloud Account ->

Name On Credit Card: Enter the name on the credit card
Credit Card #: Enter the full credit card number, excluding any spaces.
Expiration: Select the number for the month and year for the expiration date from the drop-down boxes
CVV2/CID: Enter the 3 or 4 digit security code found on the back of the card.
[X] Agree to Terms of Service: Read the Terms of Service (TOS) and check the agreement box.

It is important that you read and understand the Terms Of Service for your cloud instance. You will be held legally accountable for all activity originating from your server.

create-user-billing-info

 

Locate Client ID

Congratulations! You have now successfully created a Codero Cloud account. Locate your name in the upper right corner of the Cloud Portal screen. In parenthesis, you will see a 5 digit number. This number is your new Client ID (CID). Please make a note of this number since you will be asked for it when requesting assistance from Codero support or sales.

cloud-portal-cid-underline

 

By admin on | ServerPortal | A comment?

How to view or edit my server’s password

Log into ServerPortal.com

Log into https://serverportal.com using your Codero Client ID as the username and your assigned password.

 

Access the Services Selection Page

Click Services > My Services from the top menu bar.

sp-services-my_services

 

Click Options

Click the “Options” button (looks like a magnifying glass) adjacent to the plan(s) you wish to access.

sp-services-my_services-options

 

Show Password

Scroll down to the “About this service” section.  In the right column, you will see an option for DS Password.

To view the current saved password, click Show

NOTICE!!
There is a known bug in ServerPortal.com that does not display passwords correctly if they use special characters (‘?’, ‘$’, ‘&’, etc.). Instead of displaying the character, ServerPortal will show them as %xx where xs is 2 characters represented by 0-9 and A-F. If your password does not work and you see a % symbol in your password, use the Edit button instead!

To store a new password, click Edit

sp-services-my_services-options-about_this_service

By admin on February 18, 2014 | Hotkeys, ServerPortal | A comment?

How to add a MAC address in ServerPortal

Before a Virtual Machine can connect to the Internet, its MAC address must be submitted through ServerPortal. This guide is designed to show you how to add these MAC addresses to your account.

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By admin on January 25, 2014 | ServerPortal | A comment?

How to set Reverse DNS (rDNS)

The Reverse DNS (also known as rDNS or PTR record) for an IP should be set to the EHLO value that is sent in the outgoing mail header.  This is generally the HostName of the computer, which should be different from the domain name.  Recommended values for the Hostname include mail.domain.com or server.domain.com.

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By admin on October 1, 2013 | ServerPortal | A comment?

How to view and request additional IPs in ServerPortal.com

As a default, Codero Dedicated and SmartServers are initially allowed 4 IPs, however only one of these IPs is allocated to the server.  This guide is designed to show you how to obtain the remaining IPs that have been reserved for your system.

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By admin on September 30, 2013 | ServerPortal | A comment?

How to edit DNS in ServerPortal

DNS 101:
To keep things as simple as it gets, DNS serves one primary purpose: to convert a domain name (example.com, www.example.com, subdomain.example.com) to an IP address (123.45.67.89). It does this either directly using an A record, or indirectly using a CNAME record. With an A record, you “point” the domain directly to the IP address you are looking for. With a CNAME record, you point the domain to another domain name, which, in turn, points to the IP address.

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By admin on September 5, 2013 | DNS, ServerPortal | A comment?